On a Chat With Comcast

I pay Comcast enough each month to lease a new car. I wanted to ring them up and talk about it. No dice, it’s not happening. Comcast no longer posts a phone number anywhere on the site, and believe me, I looked everywhere. Then I tried the so-called chat support, and was introduced to really lousy AI. Artificial Intelligence.

They don’t seem to have in issue with social justice warrior stuff though. MSNBC and NBC are Comcast companies, BTW.

100 million is chump change in the social justice warrior battlefield. But no longer supporting actual customers with real live human support is unforgivable:

Welcome back, Richard. 

We hope you and your loved ones are safe and healthy as our communities continue to be affected by the coronavirus. I can help answer questions about your account and staying connected to your Xfinity services. You can say things like “coronavirus help,” “how much is my bill,” and “troubleshoot Internet.”

I need a customer service phone number.

I can help with most issues, but I’ll put you in touch with an agent if you need more assistance. What do you need help with today

I need a customer service phone number.

In an effort to reduce the spread of Coronavirus and to protect the health and safety of our employees, we are transitioning many of our customer service representatives to work from home, which has contributed to longer wait times. You can try asking another question or using one of our digital options below. Thank you for your patience and understanding as we prioritize the most urgent issues, such as loss of service.

I need a customer service phone number.

OK, I can put you in touch with an agent.

I need a customer service phone number.

In an effort to reduce the spread of Coronavirus and to protect the health and safety of our employees, we are transitioning many of our customer service representatives to work from home, which has contributed to longer wait times. You can try asking another question or using one of our digital options below. Thank you for your patience and understanding as we prioritize the most urgent issues, such as loss of service.

Canned tuna is good. Canned messages, not so much.

I need a little more info. You can try asking a short question like “When is my bill due?” or selecting one of the options below.

I need a customer service phone number.

OK, I can put you in touch with an agent.

Chat with an agent

In an effort to reduce the spread of Coronavirus and to protect the health and safety of our employees, we are transitioning many of our customer service representatives to work from home, which has contributed to longer wait times. You can try asking another question or using one of our digital options below. Thank you for your patience and understanding as we prioritize the most urgent issues, such as loss of service.

Canned tuna is good. Canned messages, not so much. I’ve seen this canned message six times already.

I need a little more info. You can try asking a short question like “When is my bill due?” or selecting one of the options below.

I need a customer service phone number. I guess you don’t care how long we play this game. Since there obviously is nobody home at Comcast.

OK, I can put you in touch with an agent.

I need a customer service phone number. I guess you don’t care how long we play this game. Since there obviously is nobody home at Comcast.

In an effort to reduce the spread of Coronavirus and to protect the health and safety of our employees, we are transitioning many of our customer service representatives to work from home, which has contributed to longer wait times. You can try asking another question or using one of our digital options below. Thank you for your patience and understanding as we prioritize the most urgent issues, such as loss of service.

I’d like to cancel my service

I can help you change, move, or cancel your Xfinity services. Let me know how I can help.

Cancel services

If you would like to cancel your service, please call 1-800-XFINITY and say “cancel my service”.

Wow, you really don’t care, do you?

I need a little more info. You can try asking a short question like “When is my bill due?” or selecting one of the options below.

I need a customer service phone number. I guess you don’t care how long we play this game. Since there obviously is nobody home at Comcast.

OK, I can put you in touch with an agent. Let me get you some help right away.

Billing

How can I help with your bill?

Phone number

OK, I can put you in touch with an agent.

Once again, you refuse to give me even a live person to message with. I want a phone number. I’m paying enough to lease a new car and you are providing no one to talk to, either chat or by phone, which is preferred.

In an effort to reduce the spread of Coronavirus and to protect the health and safety of our employees, we are transitioning many of our customer service representatives to work from home, which has contributed to longer wait times. You can try asking another question or using one of our digital options below. Thank you for your patience and understanding as we prioritize the most urgent issues, such as loss of service.

Un-freaking believable.

I need a little more info. You can try asking a short question like “When is my bill due?” or selecting one of the options below.

 

 

One Reply to “On a Chat With Comcast”

  1. Sooo true. Bought a pair of glasses on line, gave email address.
    About a week later received an email from them letting me know they support BLM, social justice, etc.
    Did my best to unsubscribe from their email, no soap. No C’s phone number. Glasses a bit tight, but OK.
    Never buying from them again. Re unsubscribed again. Still receiving emails.

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